Refunds

Why it is written this way

You are buying something you may not be able to explain to the person you live with. A refund process that requires a phone call, a scheduled "retention conversation," or an explanation of what you bought and why would be a real problem for some of the people reading this, not an inconvenience. So there is none of that. One word, by email, is the entire process.

What is covered

Everything we sell, at every price:

• The Fog and its three bonuses, $27.
• The 30-Day Clarity Protocol and the Boundary Scripts Vault, $147.
• The Protocol, Audio Edition, $47.
• The Steady Room, Lifetime, $497.
• The Steady Room payment plan, three payments of $179.
• The Steady Room monthly membership, $19 a month.

If you bought more than one of these and only want to return one of them, say which one. If you want all of it back, say that. Both are fine.

The specific situations people ask about

You started the free trial and forgot to cancel

Email us and we refund the charge. The seven-day trial does not bill anything, and if the first monthly charge lands at a moment you did not expect, that is a refund, not a negotiation. We would rather return $19 than have a charge on your statement you did not want there.

You are on the payment plan

A refund request stops every remaining payment immediately and returns what you have already paid. You will not be pursued for the balance.

You bought the Lifetime membership

The thirty days apply the same way. Separately, and beyond the refund window, the Lifetime terms carry a five-year written minimum: if the Steady Room closes before five years from your purchase, you receive a proportional refund of the unused portion, you keep every file you have downloaded, and you get at least ninety days' notice to download anything you have not. That is a term of the sale, not a reassurance.

You want to cancel the membership without a refund

Email the same address with the word cancel. Billing stops at the end of the period you have already paid for. You are not asked to confirm twice.

It is day thirty-four

Ask anyway. The thirty days is what we commit to in writing, not the limit of what we are willing to do.

What we do not do

• We do not require you to return, delete or prove you deleted the files. You keep them.
• We do not phone you, and we do not pass your number to anyone who will.
• We do not ask you to explain your situation, your marriage or your reasons.
• We do not offer a discount to keep you instead of refunding you.

How long it takes

We process refunds within two business days of your email. Your bank then decides when it appears, which is usually five to ten business days. The refund shows on your statement against the same neutral descriptor as the original charge, <<NEUTRAL BILLING DESCRIPTOR>>.

If your email is not private

Write from any address you like. You do not have to use the one you bought with, and you do not have to include your name in the message. Tell us the last four digits of the card or the approximate date of the purchase and we will find the order. If you need us to reply from a neutral-looking address or not to reply at all, say so and we will do that.

Chargebacks: if you would rather dispute the charge with your bank than email us, that is your right and we will not contest a dispute from a customer inside the refund window. Emailing us is simply faster for you, and it does not put a dispute record on your account.