Privacy

The short version

What we collect

• Your email address. Required, because it is how the book reaches you. It can be any address, including one you make specifically for this.
• Your first name, if you give it. Optional, and used only to open an email. A blank field or a made-up name breaks nothing.
• What you purchased and when. Needed to give you access and to process a refund.
• The billing country and postal code your card processor requires for fraud checks.
• Technical request data that any website receives: IP address, browser type, and which pages loaded. Used to keep the site working and to detect fraud.

What we never collect

• Your card number. It goes directly to our payment processor. It never reaches our systems and we could not retrieve it if we wanted to.
• Your answers to the "Am I Overreacting?" self-assessment. It is scored by code running in your own browser. The answers are never transmitted, never stored, and disappear when you close the tab. This is a design decision, and it is the reason that bonus is a browser page rather than a form.
• Anything you write in the anonymous question line tied to your identity. Questions are separated from the sending account on receipt. If a question is answered in a letter, every identifying detail is removed first, and no name, photo or profile is ever attached to anything.
• Your phone number. We do not ask for one and there is no field for it. Nobody will call or text you, because we could not.

Advertising and analytics, stated plainly

We advertise this book on Facebook and Instagram, and we use their measurement tools to see which advertisements lead to purchases. That means:

• A Meta advertising pixel runs on the sales page and the delivery pages. It reports events such as "someone viewed this page" and "a purchase completed."
• When a purchase completes, a hashed, irreversible version of your email address may be sent to Meta so the sale can be matched to an advertisement. Meta receives a cryptographic hash, not your address.
• We do not upload customer lists for advertising targeting, and we do not build audiences from anything you tell us in an email or a question.

If you would rather none of this happened, use a browser with tracking protection or an ad blocker. Nothing on this site breaks when you do, including checkout. We would rather lose the measurement than have you feel watched on this particular subject.

Who else touches your data

We use ordinary business services, each of which sees only the part it needs:

• Our payment processor handles the card and holds the billing record. We see the last four digits and nothing more.
• Our customer and email platform stores your address, your name if you gave one, and your purchase history, so that access and receipts work.
• Our email sending service delivers the messages.
• Our hosting and content network serves these pages and sees standard request logs.
• Meta, as described in the section above.

None of these is permitted to use your information for their own marketing to you. We do not sell your data, we have never sold data, and we do not share it with data brokers, list rental firms, or other publishers in this subject area.

Email, and the sender name

Buying puts you on a short series of reader letters. Each one carries a one-tap unsubscribe at the bottom, and unsubscribing from the letters does not affect your access to anything you paid for.

Our emails use a deliberately neutral sender name and subject lines that do not announce the subject matter of the book in a notification preview. If you would like us to send to a different address than the one you bought with, reply to any message and say so.

Your card statement

Charges appear as <<NEUTRAL BILLING DESCRIPTOR>>. The title of the book does not appear on your statement, and neither does anything describing the subject.

How long we keep things

We keep your purchase record for as long as you have access to what you bought, and afterwards for the period tax and accounting law requires us to keep records of a sale. We keep your email address until you unsubscribe or ask for deletion. Server request logs are discarded on a rolling short-term basis.

Deleting everything

Email <<SUPPORT EMAIL>> and ask us to delete your information. We will do it and write back to confirm, usually the same week. You can also ask for a copy of what we hold, or ask us to correct it.

Depending on where you live you may have these rights by law, including under the California Consumer Privacy Act and the UK and EU General Data Protection Regulation. We extend them to everyone who asks, regardless of where they live, because sorting customers by jurisdiction on this particular question would be an odd thing to do. We will never charge you for a request or treat you differently for making one.

One limit worth stating honestly: we cannot delete the record of a payment while tax law requires us to keep it. That record lives with our payment processor and consists of the transaction, not the subject matter.

If you share a device

The most likely place your privacy is at risk is not our database. It is the browser history, the inbox and the notifications on a device somebody else can open. The delivery page and the delivery email both open with a short guide to reading privately. In brief: use a separate free email address, read in a private window, and put any downloaded files somewhere unremarkable. None of that is paranoid, and it takes about two minutes.

This site is not intended for anyone under 18 and we do not knowingly collect information from children. Our services are operated from the United States; if you use them from elsewhere, your information is processed in the United States.

Questions about any of this go to <<SUPPORT EMAIL>>, or by post to <<LEGAL ENTITY NAME>>, <<BUSINESS MAILING ADDRESS>>.